How to Use the Proxy Feature in CaptureGem (Windows)

Reading time: 8 minutes

Using a different computer? See the proxy guide for macOS or Linux.

CaptureGem's proxy mode records the video that plays in Google Chrome on your computer. You start Chrome through CaptureGem, open a stream, and click Record in CaptureGem's Proxy tab. Use it for private shows you can watch in your own browser, such as Chaturbate and Stripchat private shows, and for sites that CaptureGem can't record on its own.

Proxy mode saves the quality that the site's player is showing in Chrome. For public shows on a supported site, adding the model on the Record tab is easier, and Premium can record them automatically whenever the model goes live.

Prerequisites

• The latest CaptureGem. Every current version has the Proxy tab; you don't need a special download. Recent releases fixed several proxy problems, such as Stripchat "you have been blocked" pages and Stripchat proxy recordings that failed to convert.
• CaptureGem Premium. Recording from the Proxy tab is a Premium feature; without it, clicking Record shows "proxy recording is only available for premium users".
• Google Chrome.

Step 1: Install CaptureGem and open the Proxy tab

1. Download the latest CaptureGem for Windows, or update the copy you have. The Windows download is a .zip file; extract it and run CaptureGem.
2. Open CaptureGem and click the Proxy tab.

While no video is coming through the proxy, the tab shows Get Started with Proxy Setup with two buttons:

• View Setup Guide opens this guide.
• Open Scripts Folder opens the folder with the script that starts Chrome through CaptureGem.

As soon as CaptureGem detects a stream, a table of streams replaces these buttons. They come back about 15 seconds after the last row disappears from the table.

The Proxy tab on Windows, with View Setup Guide and Open Scripts Folder

Step 2: Close Google Chrome completely

Chrome only uses CaptureGem's proxy when it starts fresh. If any Chrome window is still open, the script just opens another window of the Chrome that is already running, without the proxy.

1. Close every Chrome window, or open Chrome's menu (⋮) and choose Exit.
2. Chrome can keep running in the background after its windows are closed. Press Ctrl + Shift + Esc to open Task Manager. If Google Chrome is still listed, select it and click End task.

Ending Google Chrome in Windows Task Manager

Step 3: Start Chrome through CaptureGem

1. In CaptureGem's Proxy tab, click Open Scripts Folder. This opens the user_scripts folder inside your CaptureGem folder. If the button isn't showing, open the folder where you extracted CaptureGem and then its user_scripts folder.
2. Double-click start-chrome-with-proxy.bat. A command window opens, starts Chrome, and closes by itself after a few seconds.

The start-chrome-with-proxy.bat script in CaptureGem's user_scripts folder

If the command window says WARNING: Chrome is already running!, Chrome wasn't fully closed. Close the command window, quit Chrome completely as in Step 2, and run the script again.

You don't need to run the script as administrator.

Check that Chrome is using the proxy

Browse a few pages in the new Chrome window and watch Total Requests at the top of CaptureGem's Proxy tab. If the number goes up, Chrome's traffic is going through CaptureGem. If it stays at 0, see Troubleshooting below.

Step 4: Open the stream in Chrome

1. In the Chrome window you started through CaptureGem, open the cam site and the show you want to record. Sign in to the cam site if you need to, for example for a private show.
2. Let the video play. CaptureGem can only save video that Chrome downloads.
3. If the player has a quality setting, choose a specific resolution, such as 1080p, instead of Auto. The Proxy tab shows the same tip: if the quality switches while you record, some of the video can be lost.
4. Keep the tab visible. Don't minimize the window, and don't let the computer sleep. Players slow down or stop loading video in hidden tabs.

Step 5: Start recording

Switch to CaptureGem's Proxy tab. A few seconds after the video starts, a row for the stream appears:

• Hostname and Path show where the video comes from. Chaturbate video comes from a server ending in mmcdn.com, and Stripchat video from a doppiocdn server.
• Last Seen shows how long ago Chrome last downloaded a piece of this video.
• Bytes shows how much video has come through so far.
• Status shows Idle, or Recording while CaptureGem saves the stream.

Click Record on the stream's row. Its status changes to Recording and the button changes to Stop Recording. The recording starts when you click; CaptureGem can't save video from before that.

If several rows appear, record the one whose Bytes keep growing. Newer rows appear at the top. A row that isn't recording disappears 15 seconds after Chrome last downloaded video for it, for example after you leave the page.

The Proxy tab with one stream recording and another idle

Before you pay for a private show, open the model's public room and check that its row appears here, so you know the proxy is working. If a new row appears when the private show starts, record that row too.

Step 6: Stop the recording

Click Stop Recording when you're done. CaptureGem converts the video and adds it to the Review tab. To follow the conversion, click the small status dot in the top-right corner of CaptureGem (its tooltip says Transcoding Status). Long recordings, and recordings where the quality changed, can take a while to convert.

If no video reaches CaptureGem for 60 seconds, for example because the show ended, you closed the tab, or the player stalled, CaptureGem stops the recording by itself and converts it the same way. Shorter pauses don't end the recording: the row stays at Recording while Last Seen counts up, and recording continues when the video comes back.

After a recording stops, its row goes back to Idle. If the video is still playing, you can click Record again; that starts a new, separate recording.

Finished videos are saved in the folder set under Settings > Set Video Save Location.

Step 7: Check the model name and site

CaptureGem names a proxy recording after the address the video came from, so check its details in Review:

• Chaturbate: the site and the model's username are usually detected correctly.
• Stripchat: the site is detected, but the model name is a number (the stream's ID), such as 123456789.
• Other sites: check both the site and the model name.

To fix them:

1. In the Review tab, click the three dots on the recording and choose Edit Metadata.
2. Set Model, Site and Recorded Time.
3. Click Save Changes. The recording is then listed under that model. The file name stays the same.

CaptureGem Edit Metadata form for changing the model, site, and date

For a Stripchat VR private show, set Site to StripchatVR; see the StripchatVR guide.

Troubleshooting

The script says Chrome is already running

Chrome was still open, so the new window wouldn't use the proxy. Close the command window, end every Google Chrome process in Task Manager (Step 2), and double-click start-chrome-with-proxy.bat again.

Chrome doesn't open

• Make sure Google Chrome is installed. The script looks for Chrome in its usual install folders.
• Check that you're running the script from the user_scripts folder of your current CaptureGem.

Pages don't load at all in the proxy Chrome

This Chrome sends all of its traffic through CaptureGem, so if CaptureGem's proxy isn't running, no page loads. Chrome usually shows an error such as ERR_PROXY_CONNECTION_FAILED.

• Start CaptureGem, wait until its window opens, and reload the page.
• If CaptureGem is running and pages still don't load, its proxy may not have been able to start because another program is using port 28474. Quit CaptureGem, restart your computer, and start CaptureGem before Chrome.
• To browse normally in the meantime, quit Chrome completely and open it the usual way.

No streams appear in the Proxy tab

• Check Total Requests in the Proxy tab. If it doesn't go up as you browse, Chrome isn't using the proxy. Quit Chrome completely and start it through CaptureGem again (Step 3). The address bar doesn't tell you either way, because Chaturbate's and Stripchat's pages show no warning even when the proxy works.
• Turn off any VPN, and any VPN or proxy extension in Chrome, then restart Chrome with the proxy. See the VPN warning under Prerequisites.
• Make sure the video is actually playing. Video Requests only goes up while Chrome downloads video.
• The site may use a kind of player that proxy mode can't record; see Which sites work below.

The Stop Recording button disappeared

CaptureGem stopped the recording by itself because no video arrived for 60 seconds, for example because the show ended, the tab was closed, or the player stalled. The recording is converted and added to Review as usual. If the show is still running, reload the page and click Record again; this starts a new recording.

The recording doesn't appear in Review

• Wait for the conversion to finish. Click the status dot in the top-right corner to see its progress, and whether it failed.
• If the recording isn't in Review or in the conversion queue, the downloaded video may still be in the folder set under Settings > Set Proxy Files Location. Finished videos go to the folder set under Set Video Save Location.
• Make sure the drive has enough free space.
• Premium users can send a failed recording to CaptureGem support from the app.

Chrome shows "Not secure" or a warning bar

That's expected in proxy mode; see the note Use this Chrome only for cam sites, then quit it in Step 3. Use this Chrome window only for cam sites, and quit it when you're done.

Stripchat or Chaturbate shows a security check or "you have been blocked"

Update CaptureGem to the latest version, which sends Stripchat's and Chaturbate's own pages straight through without changing them. Turn off your VPN, then reload the page.

Which sites work

Proxy mode has special handling for Chaturbate and Stripchat, and these are the sites it is tested with, including private shows and Stripchat VR private shows started from a headset.

Other sites whose player loads the video in small pieces (HLS, which most cam sites use) should also work, including sites CaptureGem can't record on its own. Players that stream over WebRTC or WebSockets, such as ManyVids Live, can't be recorded this way. To record public ManyVids Live shows, use the built-in ManyVids site instead.

Related Guides

• Recording Stripchat VR - Use proxy mode to record VR private shows you start from your headset
• macOS Guide - Start Chrome with a Terminal command
• Linux Guide - Start Chrome with a terminal command

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