How to Link Your CaptureGem Account to CamTrove

CaptureGem Premium includes CamTrove Premium. Link your CamTrove account to your CaptureGem account, and CamTrove gives you Premium whenever your CaptureGem subscription is active, without a separate CamTrove subscription.

Before You Start

You need:

• A CaptureGem account. Linking only checks that a CaptureGem account exists for the email address, so you can link before you subscribe. CamTrove Premium is active only while that CaptureGem account has Premium.
• A CamTrove account. Its email address can be different from your CaptureGem email.
• Access to your CaptureGem email inbox. CamTrove sends the verification code to the email address of your CaptureGem account.

Step 1: Create a CamTrove Account (If You Don't Have One)

1. Go to camtrove.com/register. You can also click Login on CamTrove, then Create a New Account.
2. Click Sign Up with Google, or enter a username, email address and password, complete the captcha, and click Create Account.

Step 2: Open Your CamTrove Account Page

Sign in to CamTrove, then click the account icon at the top of the page, or Account Settings in the menu. You can also go straight to camtrove.com/account.

Step 3: Request a Verification Code

1. On the account page, find the Link CaptureGem Premium card and click Link Your Account.
2. Under CaptureGem Email Address, enter the email address of your CaptureGem account. Type it in lowercase letters.
3. Click Verify & Send Code.

CamTrove checks that a CaptureGem account exists for that address and emails a verification code to it.

Step 4: Confirm the Link

The email from CamTrove contains a 6-digit verification code and a Confirm Account Link button. The code and the button expire after 15 minutes, and each code works once. If you don't see the email, check your spam or junk folder.

Confirm the link in either way:

• Click Confirm Account Link in the email. A page says Account Linked Successfully! and then returns you to your account settings.
• Or, back on the CamTrove account page, enter the code under Verification Code and click Confirm Link. The page shows a confirmation and reloads.

Step 5: Check the Link

After the page reloads, the account details show:

• CaptureGem Link Status: ✓ Linked. Hover over the info icon next to it to see the linked CaptureGem email.
• CaptureGem Account Status: Premium Active while your CaptureGem subscription is active, or No Active Subscription when it isn't.
• Account Tier: premium while you have Premium through CaptureGem.

The Link CaptureGem Premium card no longer appears once your account is linked.

How Premium Stays in Sync

The link itself doesn't store Premium. CamTrove asks CaptureGem whether your subscription is active each time you sign in, each time CamTrove renews your sign-in (about every 4 hours), and when you open your account page. So:

• When your CaptureGem subscription renews, CamTrove Premium continues.
• When your CaptureGem Premium ends, CamTrove Premium ends too, at the latest when CamTrove next renews your sign-in.
• If you subscribe to CaptureGem after linking, CamTrove Premium starts the next time CamTrove checks. Sign out and back in to get it right away.

With Premium, you can use CamTrove's Premium features, including MP4 downloads (up to 15 a day).

Changing or Removing the Link

The CamTrove account page has no button to unlink or to change the linked CaptureGem email. To change or remove the link, email [email protected] with your CamTrove username and the CaptureGem email address.

Each CaptureGem email can be linked to only one CamTrove account.

Troubleshooting

"CaptureGem account not found for email: …"

No CaptureGem account was found for the address you entered. Check the spelling, and type the address in lowercase letters: CamTrove may not find your account if the address contains capital letters. If you don't have a CaptureGem account yet, create one first.

"This CaptureGem email is already linked to another CamTrove account"

That CaptureGem email is linked to a different CamTrove account. Sign in to that CamTrove account instead, or email [email protected].

"Please wait … seconds before requesting another verification email"

CamTrove allows one code request, and one confirmation attempt, every 15 seconds. Wait a moment and try again.

Verification Email Not Received

1. Check your spam or junk folder.
2. Wait a few minutes; email delivery can take time.
3. Make sure you entered the email address of your CaptureGem account; the code goes to that address, not to your CamTrove email.
4. Click Verify & Send Code again to get a new code. Requesting a new code replaces the previous one.

"Verification code has expired"

Codes expire after 15 minutes. Request a new code and enter it within 15 minutes.

"Invalid verification code"

Check that you typed the code correctly and that you are using the code from the most recent email. After 5 wrong codes, CamTrove discards the code ("Too many incorrect codes"), and you need to request a new one.

"No verification code pending"

There is no code waiting for this CamTrove account, for example because the link was already confirmed or the code was discarded. Request a new code.

Premium Not Showing After Linking

1. Check CaptureGem Account Status on the CamTrove account page. No Active Subscription means CaptureGem doesn't see an active subscription for the linked email.
2. Check your subscription on your CaptureGem account page.
3. Sign out of CamTrove and sign back in so CamTrove checks your subscription again.

Frequently Asked Questions

Q: Can I use different emails for CaptureGem and CamTrove? A: Yes. Your CamTrove account can use any email address. You link it to your CaptureGem email.

Q: Do I need a CaptureGem subscription to link? A: No. You need a CaptureGem account to link, but CamTrove Premium is active only while that account has CaptureGem Premium.

Q: Do I need to pay for both subscriptions? A: No. With CaptureGem Premium and a linked account, you get CamTrove Premium at no extra cost.

Q: What happens if I cancel my CaptureGem subscription? A: CamTrove Premium ends when your CaptureGem Premium ends.

Q: Can I link multiple CamTrove accounts to one CaptureGem account? A: No. Each CaptureGem email can be linked to only one CamTrove account.

Summary

1. Create a CamTrove account, if you don't have one.
2. Open your CamTrove account page and click Link Your Account.
3. Enter your CaptureGem email and click Verify & Send Code.
4. Click Confirm Account Link in the email, or enter the code and click Confirm Link.
5. While your CaptureGem subscription is active, you have Premium on CamTrove too.